Maintenance Response Times
Requests for repairs and enquiries for all properties should be made to the Helpdesk which is operational from 08:00 – 17:00 Monday – Thursday and 08:00 – 16:00 Friday except Bank Holidays. Outside of these hours, emergencies should be reported to Security Services who will activate the out of hours call out service.
The Maintenance Services Team’s day to day workload is managed via the universities CAFM system Planon. All work orders are processed and assigned to the relevant trades team where we aim to attend the work orders within the relevant priorities highlighted below:
Priority |
Response Time |
IR - Priority 1 - Emergency/serious risk to health and safety or property |
Immediate < 2 hours (both in and out of operational hours |
Priority 2 |
< 4 Hours |
Priority 3 |
< 24 Hours |
Priority 4 |
< 2 Days |
Priority 5 |
< 1 Week |
Priority 6 |
< 2 Weeks |
Priority 7 |
< 1 Month |