Maintenance Services Team

Who are the Maintenance Services Team?

The Maintenance Services Team are based in Queen Street building on the university campus. The team is made up of Supervisors, Electricians, Mechanical and Plumbing Services Operatives, Joiners, Building Multi-trades and Painters/Decorators.

The Maintenance Services Team are responsible and play a key role in the successful delivery of the overall responsive day to day repairs and planned maintenance repairs to buildings on the University estate, delivering a safe, compliant and efficient working environment for staff, students and visitors, with services that are flexible and adaptable to change.

What does the maintenance services team do?

Find out about the work the Maintenance Services team undertake on campus.

Our Performance

Find out more about how we are doing.

Maintenance Response Times

Learn about our maintenance response times and priorities.

Operational hours

Find out about the operational hours of the Maintenance Services Team.

Contacts

Here you can find the Maintenance Services Teams contacts.

Maintenance Response Times

Requests for repairs and enquiries for all properties should be made to the Helpdesk which is operational from 08:00 – 17:00 Monday – Thursday and 08:00 – 16:00 Friday except Bank Holidays. Outside of these hours, emergencies should be reported to Security Services who will activate the out of hours call out service.

The Maintenance Services Team’s day to day workload is managed via the universities CAFM system Planon. All work orders are processed and assigned to the relevant trades team where we aim to attend the work orders within the relevant priorities highlighted below:

Priority	Response Time
IR - Priority 1 - Emergency/serious risk to health and safety or property	Immediate < 2 hours (both in and out of operational hours
Priority 2	< 4 Hours
Priority 3	< 24 Hours
Priority 4	< 2 Days
Priority 5	< 1 Week
Priority 6	< 2 Weeks
Priority 7	< 1 Month