Estates & Facilities - Customer Service

The Estates & Facilities Team are committed to providing high quality customer service.  

Our Customer Service Promises can be found here: Estates and Facilities Customer Promises

The Barbara Hepworth building on campus on a bright sunny day.

How We Are Doing

We value your feedback and we carry out regular analysis of our customer satisfaction survey results for key areas around quality and accuracy of information, friendliness, politeness and timeliness of our service.

The new Oastler Building from the turning circle of the nearby road.

Leave Feedback

Your feedback gives us insights into how our customers feel about the service they receive.  It helps us to improve, remain competitive and enhance customer experience.  We would love to get your feedback, please consider leaving us a review on the service you receive. 

Creative Arts Building with Lemn Sissay's poem depicted on its side.

Unhappy With Our Service

We strive for high levels of customer service, but we do appreciate that on occasion people will want to raise an issue they have experienced.